General Terms and Conditions of Raphael Verlag Jin Shin Jyutsu Service
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries by Raphael Verlag Jin Shin Jyutsu Service (hereinafter referred to as the “Seller”) to the customer.
For questions, complaints, and objections, our office can be reached by phone on weekdays from 9:00 a.m. to 12:30 p.m. at +49 228 234598 or by email at info@jinshinjyutsu.de.
Deviating terms and conditions of the customer will not be recognized unless the Seller expressly agrees to their validity.
2. Contractual Partners
The purchase contract is concluded with Raphael Verlag GbR Jin Shin Jyutsu Service (Gabriele Ransmann & Felix Raphael Boesch), Quirinstrasse 30, D-53129 Bonn, Germany.
3. Ordering Process and Conclusion of Contract
The presentation of products in this online shop does not constitute a legally binding offer but merely an invitation to place an order. The product descriptions do not have the character of a guarantee or assurance.
By clicking the “Order with obligation to pay” button, the customer places a binding order for the items contained in the shopping cart. Confirmation of receipt of the order is provided together with acceptance of the order immediately after submission via an automated email. The purchase contract is concluded with this confirmation.
For payment in advance (bank transfer), the contract is concluded when the bank details are provided and payment is requested. If the payment due is not received within 10 calendar days after the order confirmation has been sent, even after a reminder, the Seller withdraws from the contract. This renders the order void, and the Seller is not obliged to deliver. Accordingly, reservations of items for advance payment orders are made for a maximum of 10 calendar days.
4. Prices and Shipping Costs
The prices stated on the product pages are final prices in euros and include the applicable statutory VAT. Due to the OSS procedure, VAT is calculated and displayed during the order process according to the tax rates of the delivery country. In addition to the stated prices, we charge shipping costs for delivery. A detailed overview of our shipping costs can be found on our homepage on the “Shipping and Delivery” page.
5. Delivery
Our shipping service provider is Deutsche Post AG/DHL. Delivery times can be found on our homepage on the “Shipping and Delivery” page.
Delivery conditions may vary depending on the country. If advance payment is agreed, delivery will take place after the invoice amount has been received.
If the delivery of the goods fails due to reasons attributable to the buyer, despite three delivery attempts, the Seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.
6. Payment Terms
Within the ordering process and before completion of the order, the customer may choose from the available payment methods. Customers are informed about the available payment methods on a “Payment Methods” page.
If advance payment (bank transfer) is chosen, we will provide our bank details in the order confirmation and deliver the goods after payment is received.
If payment by invoice is possible, payment must be made within 14 days after receipt of the goods. For all other payment methods, payment must be made in advance without any deductions.
If you commission PayPal with payment processing, their General Terms and Conditions apply with regard to payment modalities.
Payment is due within 14 days after receipt of the goods. Failure to pay within this period puts the customer in default. In such a case, the customer must pay the statutory default interest. The Seller’s right to claim further default damages remains unaffected.
The customer is only entitled to offset if their counterclaims have been legally established or recognized by the Seller. The customer may only exercise a right of retention if the claims arise from the same contractual relationship.
7. Retention of Title
Until full payment is received, the delivered goods remain the property of the Seller.
8. Data Protection
Within the OSS procedure and order processing, personal data are collected, processed, and used as necessary for the proper execution of the order. Further information on data processing can be found in our Privacy Policy.
9. Final Provisions
The place of performance and jurisdiction is Bonn, Germany.
